Privacy Policy

Last Updated: October 2025

1. Introduction

Welcome to TowTrack Whiz (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the TowTrack Whiz mobile application, website, and related services (collectively, the “Service”).

By using TowTrack Whiz, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following categories of personal information to provide and improve our services:

A. Personal Information

• Name
• Email address
• Phone number
• State of residence

B. Vehicle Information

• Vehicle make, model, and color
• Vehicle Identification Number (VIN)

C. Location Data

We collect your real time location to provide alerts and notifications about high tow zones, nearby towing facilities, and local towing regulations. Location data is collected only when you enable location permissions in the app.

D. Usage Data

We may collect information about your device and app usage, such as device type, operating system, app version, and activity within the app, to help us improve performance and user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account within the app.
• To notify you of high-risk towing zones based on your location.
• To assist in vehicle retrieval and provide guidance on towing regulations and fees.
• To analyze trends and improve the accuracy of towing alerts and zone data.
• To communicate with you about updates, new features, or important service changes.

We do not sell your personal information.

4. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With trusted third party vendors who assist in app functionality (e.g., hosting, analytics, or notifications).
• Legal Compliance: When required by law or to respond to lawful requests, such as subpoenas or government inquiries.
• Protection of Rights: When necessary to protect the rights, property, or safety of TowTrack Whiz, our users, or others.

We do not share, sell, or rent your information for marketing or advertising purposes.

5. International and State Specific Privacy Rights

TowTrackWhiz primarily serves users across the United States. However, we recognize that individuals in certain regions may have specific privacy rights under local laws.

European Economic Area (EEA) and United Kingdom (UK)

If you are a resident of the European Economic Area or the United Kingdom, you have certain data protection rights under the General Data Protection Regulation (GDPR). While TowTrackWhiz primarily serves U.S. users, we respect these rights and will handle personal data in accordance with applicable laws.

California Residents (CCPA Notice)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). TowTrackWhiz does not currently sell or share personal data as defined under these laws. If you are a California resident, you may contact us at contactus@towtrackwiz.com to request access to, correction of, or deletion of any personal information we may have collected about you.

6. Data Retention

We retain personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Users may delete their data at any time through the app settings or by contacting us directly.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request access to the personal information we hold about you.
• Deletion: Request permanent deletion of your data (“Right to Be Forgotten”).
• Control: Manage or delete your personal information directly in the app.

To exercise your rights, please contact us at contactus@towtrackwiz.com.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.

9. Children’s Privacy

TowTrackWhiz is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe a child has provided us with personal information, please contact us immediately at contactus@towtrackwiz.com so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of the Service after any updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our practices, please contact us at:

• Email: contactus@towtrackwiz.com
• Website: https://towtrackwhiz.com/